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Cancellation Policy

When you make a Booking on our website, you will be asked to click “I accept” and you will not be able to complete your Booking if you do not do this. This confirms that you accept our terms& conditions. We strongly recommend that you read the terms and understand our cancellation policy before accepting.

  1. Booking cancellation

  • Cancellations can be made free of charge up to 24 hours prior to check-in, which commences at 14:00 local time on the date of stay.
  • All room nights cancelled less than 24 hours prior to check-in will be charged full retention.
  • In the event of cancellation, any add-on purchases (i.e. non-room) will be fully refunded.
  1. Booking modification

  • Modifications can be made free of charge up to 24 hours prior to check-in, which commences at 14:00 local time on the date of stay.
  • ALL modifications (exc. room upgrades) are treated as a cancellation and a new booking. All clauses of the Cancellation Policy are applicable. For date changes, we cannot guarantee the same rates will be available as at the time of booking.
  • Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification.
  1. Amending & cancelling group bookings

  • If you cancel your Group Booking or reduce the number of nights or the number of rooms required within 30 days of your arrival date, we will not refund any money you have paid to us.
  • Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment.
  1. Questions / complaints

If you have any question or complaint in relation to your Booking or these terms please go to our website and click on the ‘contact us’ link and we will respond to you as quickly as we can, normally within 24 hours.

Child Policy

  • A child under 5 years of age can stay in the parents room without being charged • For two children between 3 and 12 years of age, can share the same room as parents but one extra bed will be charged at Rs 600 . • For children between 12 and 16 years of age, a separate room will be allocated at the parents’ applicable room rate • For a child/children, please put a special request while making reservations under ‘Remarks’ • Breakfast would be charged at Rs 220 for children above 5 year.

Hotel policy

Check-in time : 1 PM Check-out time : 11 AM Rates are subject to  taxes and fees Early check-in or late checkout is subject to availability and will be chargeable. As per Government of India rules, it is mandatory for all the guest over the age of 18 years to present a valid photo Identification (ID) at the time of check-in. Without a valid ID guest will not be allowed to check-in. The valid ID proofs accepted are Driving Licence, Passport, Voter ID and ration card. Kindly note, a PAN card will not be accepted as a valid ID proof. Entry to the hotel is at the sole discretion of the hotel authority. If address on the photo ID matches the city where the hotel is located, the hotel may refuse to provide accommodation. The hotel reserves the right of admission. Accommodation can be denied to the guest posing as a ‘couple’ if suitable proof of identification is not presented at check-in. Parking/entry charges at the airport is directly payable by the guest at the Airport. Your reservation is Guaranteed at Hotel BB Palace but if we are unable to accommodate you for any reason we will provide you an alternate arrangement at our cost. Taxes and fees are payable at the hotel Your credit card details is needed because it will guarantee your booking and will not be charged but hotel reserves the right to pre-authorize your card prior to arrival. The rooms allotted may differ from the images shown here in terms of decor while maintaining the same amenities. Children below 5 are complimentary if sharing the existing bed.